Privacy Policy

3.1 Account & Identity Information

When you register for the Services, we collect:

• Full name
• Email address
• Phone number (optional)
• Home address (for verification purposes)
• Username and password

3.2 Dog Information

Because our platform manages dog park access, we collect information about your dog(s), including:

• Dog name(s)
• Vaccination records and expiration dates (e.g., rabies, bordetella, etc.)
• Veterinarian name and contact information
• Spay/neuter status
• Dog photo(s) (optional)
• Other information present on veterinarian records uploaded to our system

3.3 Access & Gate Activity Data

Our platform controls physical gate access at dog parks. We collect:

• Date and time of each gate entry
• Which park location was accessed
• Gate or access point used
• Access method

This data is used to generate reports for Wagg and park owners to enforce membership rules and ensure safe park capacity.

3.4 Membership & Subscription Information

We collect membership-related information such as:

• Membership tier (pay-per-use, monthly, yearly, etc.) and status (active, expired, suspended)
• Membership start date and renewal dates (if applicable)
• Any park-specific waivers or agreements you have signed

Billing and payment processing is handled exclusively by Stripe, Inc. We do not store or process your credit card numbers, bank account details, or other sensitive payment information directly. Please refer to Stripe's Privacy Policy for information on how your payment data is handled.

3.5 Communications & Support Data

If you contact us or a Park Owner through the platform, we may collect:

• Messages, inquiries, and support tickets
• Email correspondence
• Feedback and survey responses
• Images transmitted to the platform

3.6 Device & Technical Data

When you access our app or website, we automatically collect:

• IP address
• Device type, operating system, and browser
• App version
• Log data and error reports
• Session identifiers and cookies
• Geolocation data (only if you grant permission; used for park check-in features)

3.7 AI-Assisted Features & Data Submitted to Anthropic

Wagg uses artificial intelligence features powered by Anthropic, PBC to assist with certain platform functions. Personal data may be transmitted to Anthropic's API for processing. Anthropic acts as a data processor on our behalf and is contractually restricted from using this data for any purpose other than providing the API service, including model training. API inputs and outputs are not used to train Anthropic's models.

Our use of Anthropic's API is governed by Anthropic's Commercial Terms of Service and incorporated Data Processing Addendum (DPA), available at anthropic.com/legal/commercial-terms.

4.1 Service Delivery

• Verifying your identity and membership status
• Controlling and logging gate access at dog parks
• Ensuring dog vaccination records are current
• Validating the spay/neuter status of your dog(s)
• Managing your account and subscription
• Sending reminders about expired or soon-to-be-expired vaccination records
• Sending membership confirmations, renewal notices, and access alerts
• Enabling Park Owners to administer their facilities

4.2 Safety & Compliance

• Enforcing park rules and requirements
• Responding to incidents, disputes, or complaints
• Assisting Park Owners with capacity management and safety reporting
• Complying with applicable laws, regulations, and governmental requests

4.3 Platform Operations & Improvement

• Troubleshooting technical issues and improving service performance
• Analyzing usage trends to enhance features
• Generating reports for internal use

4.4 Communications

• Responding to your inquiries and support requests
• Sending important service announcements
• Sending optional promotional communications

4.5 Legal & Risk Management

• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Wagg, Park Owners, users, and the public
• Maintaining records for legal, audit, or regulatory purposes

5.1 Park Owners

The municipality, township, or organization that owns the park you belong to has access to member information relevant to their park, including access logs, membership information, membership status, dog records, and vaccination documentation.

5.2 Service Providers

We engage third-party vendors who assist us in operating the platform. These providers are contractually restricted to processing data only on our behalf and as described in this policy:

• Stripe, Inc. — Payment processing. Stripe handles all credit card and billing transactions directly.
• Anthropic, PBC — AI-powered features. Certain user-submitted inputs may be processed through Anthropic's API.
• Cloud infrastructure and hosting providers
• Email delivery providers
• Analytics and error-monitoring services

5.3 Legal Obligations

We may disclose information if required by law, court order, subpoena, or governmental authority, or when we believe disclosure is necessary to protect rights, property, or safety.

5.4 Business Transfers

In the event of a merger, acquisition, asset sale, or reorganization, your information may be transferred to a successor entity. We will provide notice before such a transfer becomes subject to a materially different privacy policy.

5.5 With Your Consent

We may share your information for purposes not described above with your explicit consent.

8.1 All Users

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual retention obligations.
• Opt-out of marketing: Unsubscribe from promotional emails at any time.

8.2 How to Exercise Your Rights

Submit requests to: support@mo2ventures.com

We will respond within 30 days. We may need to verify your identity before processing requests. Some requests may be limited by contractual obligations with Park Owners or applicable law.