Data Collection Policy
Effective Date: October 31, 2026
The information below is collected by Wagg, along with why it’s collected, who it’s shared with, and how long it’s kept. Our Privacy Policy also covers information collected through our website, park gate equipment, and email, as well as technical data such as IP addresses and error logs that our servers receive when you use our services.
Wagg may need to retain information for longer than the periods listed below if required by law. Wagg is intended only for users in the United States of America.
Account
| Data | Why we collect it | Shared with | How long it’s kept | Required? |
|---|---|---|---|---|
| Name The name entered at sign-up; can be updated later. | Identifying you in the app, to park operators, and to friends. | Wagg, park operators, your friends | Until your account is deleted. Deletion is completed 30 days after it is requested or confirmed. Park Operators have varied retention policies. | Required |
| Email address Used as your login. | Sign-in, password resets, and account communication. | Wagg, Google | Until your account is deleted. Deletion is completed 30 days after it is requested or confirmed. Google removes sign-in data from its live and backup systems within 180 days of deletion. | Required |
| Password Handled by our Authentication provider; Wagg never stores it. | Sign-in. | Never stored by Wagg. Google keeps it until your account is deleted, then removes it from live and backup systems within 180 days. | Required | |
| Privacy policy acceptance Whether you accepted the privacy policy at sign-up. | Recording consent. | Wagg | Until your account is deleted. Deletion is completed 30 days after it is requested or confirmed. | Required |
| Account deletion request When deletion was requested and when it will take effect. | Processing account deletion after the waiting period. | Wagg | Until the deletion is completed. | Optional |
Location
| Data | Why we collect it | Shared with | How long it’s kept | Required? |
|---|---|---|---|---|
| Home address (street and ZIP code) Entered to verify residency. You can choose not to provide it instead. | Determining resident pricing at parks that offer it. | Wagg | Until your account is deleted. Deletion is completed 30 days after it is requested or confirmed. You can remove it from your profile at any time. | Optional |
| Approximate device location Medium-accuracy GPS position, read while the app is open. Used on the device only and never sent to Wagg. | Finding the dog park closest to you. | On device | Not stored. Used on your device only while the app is open. | Optional |
Dogs & health records
| Data | Why we collect it | Shared with | How long it’s kept | Required? |
|---|---|---|---|---|
| Dog name Name of each dog you add. | Managing your dogs and park access. | Wagg | Until your account is deleted. Deletion is completed 30 days after it is requested or confirmed. | Required |
| Dog photo Taken with the camera or picked from your photo library. | Identifying your dog. | Wagg | Until your account is deleted. Deletion is completed 30 days after it is requested or confirmed. | Optional |
| Veterinary / medical records Uploaded images or PDFs of vaccination and medical records. | Verifying your dog meets park health requirements. | Wagg, Anthropic (AI processing), park operators | Kept by Wagg until your account is deleted. Anthropic deletes what it processes within 30 days, unless it is flagged for violating Anthropic's Usage Policy (then up to 2 years). Park Operators have varied retention policies. | Required |
| Vaccination & spay/neuter status Rabies, Bordetella, distemper/parvovirus and spay/neuter status, with expiration dates, read from the records you upload with the help of AI. | Deciding whether your dog may enter a park. | Wagg, Anthropic (AI processing), park operators | Kept by Wagg until your account is deleted. Anthropic deletes what it processes within 30 days, unless it is flagged for violating Anthropic's Usage Policy (then up to 2 years). Park Operators have varied retention policies. | Required |
| Other information on uploaded records Any other information that appears on a record you upload to Wagg (for example, your veterinarian's name and contact details). You are free to blank out this information on the document before uploading it if you prefer. | Stored as part of the record you upload; not needed beyond verifying your dog's health requirements. | Wagg, Anthropic (AI processing), park operators | Kept by Wagg until your account is deleted. Anthropic deletes what it processes within 30 days, unless it is flagged for violating Anthropic's Usage Policy (then up to 2 years). Park Operators have varied retention policies. | Optional |
Park activity
| Data | Why we collect it | Shared with | How long it’s kept | Required? |
|---|---|---|---|---|
| Park entry history Which park and gate you entered, and when. | Gate access, your activity history, and visitor counts. | Wagg, park operators | At least 2 years from the date of entry. Park Operators have varied retention policies. | Required |
| Access codes Short-lived QR codes generated each time you request entry. | Opening park gates. | Wagg | Each code expires shortly after it is generated. | Required |
Payments & plans
| Data | Why we collect it | Shared with | How long it’s kept | Required? |
|---|---|---|---|---|
| Payment card details Entered in Stripe's payment sheet; Wagg never sees or stores the card number. | Paying for passes and subscriptions. | Stripe | Never stored by Wagg. Kept by Stripe under Stripe's own retention policies. | Required |
| Purchase & subscription history Plan type, park, price, amount paid, start/renewal/expiry dates, and transaction IDs. | Granting access and managing subscriptions. | Wagg, Stripe, park operators | Up to 7 years, for accounting and tax purposes. Stripe keeps its copy under its own retention policies. Park Operators have varied retention policies. | Required |
| Household sharing Share codes and which accounts belong to a shared household plan. | Letting household members use one plan. | Wagg, household members | Until your account is deleted. Deletion is completed 30 days after it is requested or confirmed. | Optional |
Social
| Data | Why we collect it | Shared with | How long it’s kept | Required? |
|---|---|---|---|---|
| Friend connections The accounts you've added as friends. | Showing friends and which of them are at a park. | Wagg, your friends | Until your account is deleted. Deletion is completed 30 days after it is requested or confirmed. | Optional |
Support
| Data | Why we collect it | Shared with | How long it’s kept | Required? |
|---|---|---|---|---|
| Support tickets Category, subject, and message you submit, with its status. | Responding to help requests. | Wagg, park operators | Until your account is deleted. Deletion is completed 30 days after it is requested or confirmed. Park Operators have varied retention policies. | Optional |
Device & security
| Data | Why we collect it | Shared with | How long it’s kept | Required? |
|---|---|---|---|---|
| Account ID & sign-in tokens Account unique key and tokens sent with each request. | Authenticating requests. | Wagg, Google | Account ID: until your account is deleted. Sign-in tokens expire within hours. Google keeps the IP addresses logged at sign-in for a few weeks. | Required |
| Attestation A token showing the request comes from an approved application. | Preventing abuse of the API. | Wagg, Google, Apple | Tokens expire within 7 days and are not kept by Wagg or Google's App Check service. Google Play Integrity deletes its data after a fixed retention period. Apple does not publish a retention period for App Attest. | Required |